- Step Up
- January 8, 2018
SERVICE COORDINATOR II – Homeless FSP–Service Area 4
Homeless FSP–Service Area 4
SERVICE COORDINATOR II
SUMMARY: The Service Coordinator II is a member of an interdisciplinary team whose primary tasks are to provide street outreach and engagement, and both short and longer term mental health services, substance recovery, housing linkage and ongoing case management services with chronically homeless, mentally ill adults in the Hollywood and Service Area 4 wide boundaries. The Homeless FSP program uses a variety of Evidence Based Practices (EBPs) including Critical Time Intervention, Housing First, and Motivational Interviewing as well as traditional DMH mental health services to help chronically homeless individuals achieve positive housing outcomes. Step Up, as an agency, subscribes to a Psychosocial Model of Rehabilitation and Recovery for all members to achieve their highest level of engagement, functioning and recovery.
DUTIES: Primary duties include, but are not limited to the following:
- Targeted street outreach to initiate contact, develop rapport, and assess homeless adults for mental illness, co-occurring substance use and other health care needs in the community until linkage and services are accepted.
- Complete the homeless survey tool, The CES Packet (formerly known as the VI-SPDAT) on all homeless individuals encountered to determine severity of need.
- Determine level of need and care by making comprehensive diagnosis, evaluation of level of functioning, support network, adequacy of living arrangements, financial status, physical health, and ability for self-care.
- Assist clients in identifying needs, setting goals, establishing concrete objectives and developing a Coordinated Care Plan.
- If enrolled as a DMH case, is SFPR and provides therapeutic interventions: individual, group and crisis, to address symptoms as defined in the assessment to improve level of functioning or develop insight to reduce defined distress or stressors.
- Responsible for a case load of up to 15 individuals at any one time.
- Coordinate with team members to assure client has access to local resources, including psychiatric and medical care/appointments, housing, benefits establishment, showers and laundry, meals, community rehabilitation and socialization activities, drug/alcohol services, provide transportation and accompany the client using personal or public transportation when necessary.
- Coordinate with CES and/or program housing coordinator to support clients housing goals (housing application, housing search and move in).
- Provide support services once housed to ensure successful transition from the streets to permanent housing.
- Communicate regularly with other treatment providers.
- Complete all program required paperwork, such as DMH/MediCal and maintain documentation according to those program standards of practice in Electronic Health Record – Welligent within proscribed timeframes as outlined in SUOS documentation policy.
- Meet weekly, monthly and quarterly billing quota as presented by Program Manager.
- Attend daily staff meetings, supervision and trainings as requested.
- Other duties as assigned.
SKILLS: Knowledge of or experience with DSM V diagnoses, assessment of level of functioning, DMH documentation, EBP’s (Motivational interviewing, Critical Time Intervention, Housing First) and other Models/Frameworks (DBT, Cognitive Behavioral Therapies, Trauma Informed Care, Harm Reduction) etc. Ability to work collaboratively with others and on a team. Takes initiative and has a solution focused practice. Uses good time management skills and resources to balance case load direct service and paperwork. Ability to work as a team member in a variety of settings: on the streets, in homeless shelters, or with other homeless community providers such as police, churches or hospital ER’s. Ability to engage individuals on the streets in a meaningful manner which imbues trust enough to accept services offered. Understands and promotes safety first to self and team members.
QUALIFICATIONS: Must be a license-eligible MSW, MFT, or PCC with an active BBS registration. Experience working with mentally ill adults providing street services and in a community setting. Case management experience is essential, also having the ability to chart progress to meet documentation requirements. Interview will involve a review of this ability. Candidate must have own transportation and current California driver’s license and insurance. Position requires frequent driving and transporting.
PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. (The employee must occasionally lift and/or move up to 15 pounds). Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.
Work with the homeless population whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, unclean individuals or homes due to homelessness or mental health symptoms or poverty. While Step Up as an agency strives to protect all employees from adverse events, Step Up is not responsible for rectifying the outcome of such exposures and considers this the nature of the field based environment and workplace.
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